FAQ's

Frequently Asked Questions (FAQs)

1. How can I check the status of my order?

After placing your order, you will receive a confirmation email with tracking details. Once your order is shipped, another email will be sent containing a link to track your shipment. Additionally, you can monitor your order status by logging into your account and navigating to the "Order History" section.

2. Is it possible to modify my order after placing it?

Modifications can be made to orders that have not yet been processed for shipping. To request changes, please contact our support team via the "Contact Us" form or through our live chat feature.

3. Do you accept returns?

Yes, we accept returns under the following conditions:

• The item was purchased through our online store.
• The item is unused and in its original condition.
• The item includes all original packaging and tags.
• The return request is initiated within 7 days of delivery.

To initiate a return, please contact our support team via the "Contact Us" form or live chat. A representative will assist you promptly.

4. How can I cancel my order?

Orders can be canceled within 72 hours of placement. After this period, production begins, and cancellations are no longer possible. If you need to cancel your order, please contact us within the 72-hour window.

5. How do I track my order?

Upon shipment, you will receive an email and text notification with tracking details. You can track your shipment by clicking the link provided in the email.

6. Can I change my delivery address after placing an order?

If your order has not yet been shipped, we can update the delivery address upon your request. Please contact us through the "Contact Us" form to make this change.

7. Is it safe to use my credit/debit card on your website?

Yes, we prioritize your security. All credit/debit card transactions are processed through PCI-compliant third-party payment processors, ensuring that your card information is stored, processed, and transmitted securely using industry-standard encryption technology.

For further assistance, please contact hello@crispncozy.com.