Privacy Policy

Privacy Policy

At Crisp & Cozy (the "Site" or "we"), we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and disclose your Personal Information when you visit or make a purchase from our Site. 

Collection of Personal Information

We collect various types of information to enhance your experience and fulfill your orders:

• Device Information: Includes details such as browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with our Site.

  • Purpose: To ensure the Site loads correctly and to analyze usage for optimization.
  • Source: Automatically collected through cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our processor, Shopify.

• Order Information: Comprises your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.

  • Purpose: To process payments, arrange shipping, provide invoices or order confirmations, communicate with you, screen for potential fraud, and, with your consent, inform you about our products or services.
  • Source: Collected directly from you, including via our live chat feature.
  • Disclosure: Shared with our processor, Shopify.

• Customer Support Information: Any information you provide when seeking assistance.

  • Purpose: To offer effective customer support.
  • Source: Collected directly from you.

Use of Personal Information

We utilize your Personal Information to:

• Provide and improve our services.
• Process transactions and fulfill orders.
• Communicate with you regarding your orders or inquiries.
• Screen for potential risks or fraudulent activities.
• Inform you about new products, services, or offers, in line with your preferences.

Cookies

Cookies are small data files stored on your device when you visit our Site. They enhance your browsing experience by remembering your actions and preferences, eliminating the need to re-enter information upon each visit. Cookies also help us understand how visitors use our Site.

We employ the following types of cookies:

• Functional Cookies: Enable enhanced functionality and personalization.
• Performance Cookies: Collect information on how visitors use the Site to improve performance.
• Advertising Cookies: Deliver relevant advertisements and track ad performance.
• Social Media/Content Cookies: Allow you to share content directly on social media platforms.

You can manage or disable cookies through your browser settings; however, this may affect your experience on our Site.

Data Retention

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Third-Party Sharing

We do not sell, trade, or otherwise transfer your Personal Information to outside parties, except as described in this policy. This includes trusted third parties who assist us in operating our Site, conducting our business, or servicing you, provided they agree to keep this information confidential.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your Personal Information, or object to or restrict certain processing activities. To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@crispncozy.com

By using our Site, you consent to the terms of this Privacy Policy.