Returns & Refund Policy
Return Policy
At Crisp & Cozy, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, our return policy is designed to facilitate a smooth and efficient process.
Return Window
You have a 7-day period from the date of receipt to initiate a return.
Eligibility Criteria
To qualify for a return, please ensure that:
- The item is in its original condition, unworn or unused, with tags attached.
- The item is in its original packaging.
- You have the receipt or proof of purchase.
Return Process
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Initiate a Return: Contact us at hello@crispncozy.com within the 7-day return window to request a return.
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Receive Return Instructions: Upon approval, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
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Ship the Item: Send the item back using the provided shipping label. Please note that items returned without prior authorization will not be accepted.
Damaged or Defective Items
Please inspect your order upon receipt. If you find any defects, damages, or receive an incorrect item, contact us immediately at hello@crispncozy.com so we can assess the issue and provide a suitable resolution.
Exchanges
To exchange an item, initiate a return for the original item as outlined above. Once the return is accepted, you may place a new order for the desired item.
Refunds
After receiving and inspecting your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.
Contact Us
For any questions or concerns regarding returns, please reach out to us at hello@crispncozy.com.
By adhering to this policy, we aim to provide a seamless return experience and uphold the quality standards of Crisp & Cozy.